Costaline

ABOUT THE SERVICE

COSTA PACK

OCURRE

Ocurre is the ticket office to ticket office courier and parcel delivery service, in which the client must go to the modules to make their shipment, and the addressee must collect it at the destination terminal, i.e. there is no home delivery service.

With Ocurre, you can send spare parts, tools, furniture structures, clothing, documents, unbreakable containers, cables, etc., which must be properly strapped and perfectly sealed.

The contents are the full responsibility of the sender.

COSTA PACK

FORBIDDEN OBJECTS

    Shipment containing the following items are forbidden:

  • Money in cash.
  • Jewelry.
  • Electronic items of any type (smartphones, laptops, screens, etc.).
  • Traveler’s or cashier’s checks.
  • Drafts.
  • Postage stamps.
  • Works of art or archeological pieces.
  • Explosives.
  • Toxic or hazardous substances.
  • Bearer securities or negotiable instruments.
  • Obscene or pornographic materials.
  • Live animals.
  • Perishable or foul-smelling objects.
  • Hazardous chemical products in any presentation (solid, liquid or gas).
  • Those that legally can only be shipped by mail.
  • In general, any shipment that requires a customs declaration or import permit.
  • Those established on the reverse of the bill of lading and by company stipulations in case of need or contingency.
  • Parcels exceeding 50 kg in weight cannot be documented or shipped, except for special cases authorized by the Sales Manager, Shift Manager or Pack Coordinator.

REQUIREMENTS FOR MAKING AND COLLECTING SHIPMENTS

  • The sender must present a valid official ID with a photograph, as well as proof of address (telephone, water bill, property tax, electricity bills, etc.), and must provide a copy of their ID.

    • To collect the shipment:

  • The addressee must present a valid official ID with a photograph.

  • If the shipment is to be collected by someone other than the addressee designated in the bill of lading, a power of attorney authorized and signed by the sender or addressee must be presented, attaching the ID of the person granting the power of attorney and of the person receiving it.

PREPAID SCHEME

    What is the Prepaid scheme?

  • It’s an advance payment system for the Courier and Light Parcel Delivery service.

    • What benefits does the Prepaid service offer?

  • Attractive e-money bonuses according to the amount of the purchase.
  • Increased security, as your staff won’t have to handle cash; i.e., documenting without the need for cash payment.
  • Control of your shipments through an assigned account for consulting balance, movements, tracking and transfer deposits.

    • General Conditions of the Prepaid service.

  • The Prepaid service may be used at all Pack sites covered by Costaline
  • The account balance is valid for twelve calendar months as of the deposit date.
  • The Prepaid service is released once the deposit or transfer for the purchase of the service has been validated.

    • Courier and parcel delivery service using an advance payment system that allows a reduction in costs and delivery times. It’s ideal for companies that constantly make shipments. Our aim is to set the guidelines for the extra-urgent shipment of envelopes and light parcels using the Prepaid system.

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