PURCHASE OF TICKETS
YOU CAN BUY YOUR TICKETS UP TO ONE HOUR BEFORE THE DESIRED DEPARTURE.
If during the purchase process you have any problem or doubt, we have personalized assistance, in the Contact Center dialing 800 0037 635, 8002490 460 where we will gladly assist you.
Tickets or boarding passes
are valid only for the date and time specified in them, verify when purchasing and keep it until the end of your tour as it entitles you to travel insurance.
Trips missed for not boarding the bus in a timely manner will not be refundable; The
reimbursements that proceed according to the Law will be made in the same way in which the
payment was made..
PAYMENT METHODS
BANKING CARD (VISA OR MASTERCARD)
Payments are accepted with bank cards (debit and credit) backed by Visa and Mastercard (restrictions apply)
Electronic Payments with PayPal and Mercado Pago (restrictions apply, their
use is governed by the regulations that both PayPal and Mercado Pago have established for their operation).
In payments made by INTERNET THERE ARE NO CANCELLATIONS OR
RETURNS.
REFERRED PAYMENTS FROM WALMART, PAYNET and
OXXO.
The generated reference is not a proof of payment, therefore it cannot be valid for travel.
For the references generated by the system for operations of Anticipated Traveler, the client will have 24 hours to make the corresponding payment. The payment of the reservation of operations trip without Full Rate
may be made 24 hours. before the departure of the bus.
In reservations that involve Advance Traveler and Full Rates operations, the client will have 24 hours to make the corresponding payment.
After the mentioned
times, without exception, the reservation will be automatically canceled by the system and the seat will be released for sale.
The Advance Traveler Fees are personal and non-transferable, to make it effective the client
must present an official identification before boarding the bus, if he does not meet the requirement he must pay the Full Fee.
The client can make changes to sections, classes of service, date and time. For Anticipated Traveler Rates, no change of passenger name applies, the customer having to pay the difference with the current fare at the box
office at the time of travel.
The payment of the Walmart referenced payment reservation can be made in any of the establishments affiliated to Walmart (Bodega Aurrera, Mi Bodega Aurrera, Bodega Aurrera Express, superama, Walmart Supercenter and SAMS
Club) go to the cash register area and present the printed receipt with the reference number to confirm your ticket. Payments will only be received during establishment service hours.
Payments for Paynet reservations can be made at any of the establishments affiliated to Paynet (Farmacias del Ahorro, 7 Eleven, Farmacia Guadalajara, Waldo's, Extra, Circle K, El Asturiano, K, Al Super, Te Creemos Financiera
Popular, Maxiliana Casa de Empeño, Kiosko, Prendamex) go to the cash register area and present the printed receipt with the reference number to confirm your ticket. Payments will only be received during establishment service
hours.
Payment of Oxxo Pay reservations can be made at any of the Oxxo branches by presenting the printed receipt with the reference number in boxes to confirm your ticket. Payments will only be received during establishment
service hours.
Cash payments are only received in a single exhibition.
Once the corresponding payment has been made, the system will automatically send the confirmation of the trip with the boarding pass
to the email captured in the previous registration.
If you have any doubts or clarifications with the service or with the reference number of your reservation, contact us at 800 0037 635, 8002490 460 where an executive advises you in a personalized way.
In referenced payments there are NO CANCELLATIONS OR RETURNS.
In referenced Oxxo Pay payments, payments will only be received for a maximum purchase amount of 10,000 pesos.
MINIMUM TIME OF PRESENTATION AND
APPROACH
Upon completion of your purchase you must print your boarding pass or download it to your mobile device; With him, you will have to appear directly in the waiting room (where applicable) or in the platform area, preferably half
an hour before your departure to document your luggage and board the bus without the need to exchange.
If you do not have the printed boarding pass, you must provide the bus number and a valid official identification when boarding the bus (only: voting credential, professional ID, driver's license and / or passport
will be accepted).
Ticket purchases made through the Contact Center, must be collected at the counter at all times at least 30 minutes before boarding the bus with all the necessary requirements, otherwise the passenger will not be able
to use the service.
PURCHASE OF OPEN TICKET
You will be able to purchase your open ticket for a single, round trip or with a link.
This type of ticket is valid for 6 months from the date of purchase and is subject to seat availability and bus discounts.
Open
tickets that have not been used within the validity period will lose all validity and cannot be used, canceled or refunded.
The sale of open tickets to discounted passengers of Students and Teachers is not allowed.
Open tickets purchased online can only be paid by bank card (debit or credit) Visa, Mastercard, Electronic Payments with PayPal and Mercado Pago, Transfer Banamex y OXXO. (Cash payments do not apply).
OPEN TICKET CONFIRMATION
If your open ticket was purchased online you must access our website www.costaline.com.mx and in the "Open Ticket" section you can confirm your trip with the operation number and nit up to two hours before departure desired.
The confirmation of the open ticket, you can also request it directly at the ticket office presenting your printed boarding pass preferably up to an hour before the desired departure or you can make your reservation in advance
by phone by calling 8000037 635, 800 2490 460.
In the case of payment with points or mixed payments, the redemption and accumulation of Viaja + points will be automatically to the membership until the moment of confirming the open ticket. All open tickets must
be previously confirmed otherwise, the passenger will not be able to board the bus.
CHANGES AND CANCELLATIONS (MODIFICATION OF
ITINERARY)
In this type of purchase (Internet) there are no ticket cancellations.
Our exchange service has no additional cost and only a maximum of two changes can be made per ticket, including confirmation of it in the case of the purchase of an open ticket.
If you want to change or modify your ticket for a higher cost route, you will be charged the difference at the Box Office or Internet (as the case may be) but if the cost is less than the original ticket, there will
be no refund or return to the Bank Card, Banamex Transfer account, PayPal or Mercado Pago and only the points used in the case of full or mixed payments (bank card and points) will be credited to the corresponding membership.
Changes on the Internet: It only applies to those purchases that have been made by this means, if you want to modify the trip you must access the website www.costaline.com.mx and in the" Modification of Itinerary "section,
enter the number of operation and nit of your ticket. You can only change the date, time, origin or destination, it is not allowed to change the name or type of passenger and you can only apply it 90 minutes after your purchase
and up to 90 minutes before the schedule of his departure.
In the event that you need to change more than one ticket with a different itinerary, you can enter as many operation numbers as you want separated by a space. If the trip includes tickets for a Minor, the itinerary
must be changed by entering the operation number of the Minor's ticket together with that of an Adult, otherwise the system will not allow the modification if it is done independently.
Changes to the date, time or route
of tickets purchased online may be made at the box office or points of sale through its commercial lines of Autotransportes Estrella Roja del Sur, S.A. CV, Costa Line, Futura and Executive Tourist, being essential to present
the boarding pass generated by the portal and a valid official identification (only: voting credential, professional license, driver's license and passport will be accepted) to request the change corresponding, must be presented
with a minimum time of one hour before departure.
EARLY TRAVELER PROGRAM
The sale of Advance Traveler Tickets applies to both online sales (website), ticket offices, and own points of sale Autotransportes Estrella Roja del Sur, S.A. de C.V through its commercial bus lines, Costa Line, Futura and Turistar
Ejecutivo, telephone contact center and you can make the purchase with any form of payment.
Does not apply to external channels or points of sale.
Open Tickets cannot be sold on the routes defined for Anticipated Traveler tickets, only confirmed. Open tickets can be purchased, but with an adult price.
Tickets with Advance Traveler fares do not apply and cannot be combined with other types of discounts or promotions. Tickets with Anticipated Traveler fares are personal and non-transferable, to make it effective the client
must present an official identification before boarding the bus, if he does not meet the requirement he must pay the Full Fare.
The period to buy bus tickets and obtain the Advance Traveler fare is from the first minute of the day following the consultation and until two months later, available online, at the ticket office and in the telephone center. If you do NOT have an advance
fee, the discount of 10% for online purchase applies for a single trip and 15% for a round trip buying online or 10% for a round trip buying at the box office.
The rate and discounts will
always be subject to availability.
The 50% discount promotion for Viva Aerobús passengers will only be on the adult rate. The Advance Traveler rate does not apply to the purchase of tickets with INAPAM benefits, minors,
students, teachers and open tickets.
Referenced Payment Policies for Advance
Traveler tickets (WALMART, PAYNET, OXXO)
the references generated by the system for ticket operations with the Advance Traveler fare, the client will have 24 hours from their purchase to make the corresponding payment. Payment of the full fare operations trip reservation may be made 24 hours
before the bus departs. In the reservations that involve operations of Advance Traveler Rates and Full Rates, the client will have 24 hours from their purchase to make the corresponding payment. After the mentioned times, without
exception, the reservation will be automatically canceled by the system and the seat will be released for sale. The tickets with Advance Traveler Fees are personal and non-transferable, to make them effective the client must
present an official identification before boarding the bus, if he does not meet the requirement he must pay the Full Fee. The customer can make changes to sections, classes of service, date and time, the customer having to
pay the difference with the current rate at the time of the trip. For tickets with Advance Traveler Fees, no change of passenger name applies.
TICKET EXCHANGE WITH EARLY TRAVELER RATE:
The change of travel itinerary (date or time) can be made directly from the website (www.costaline.com.mx) in the section "modify your itinerary" or they can also be made at ticket offices and / or points of sale de
Autotransportes Estrella Roja del Sur, SA de C.V through its commercial bus lines, Costa Line, Futura and Turistar Ejecutivo, presenting the boarding pass and a valid official identification. Each operation is limited to a
maximum of three changes per ticket.
In the event that the rate in force at the time of the change of run is higher than the paid Early Traveler rate, the client must pay the difference between the rate paid and the
rate in force at the time of the change of the original run, said payment must be covered with the same form of payment previously made. Apply with all forms of payment.
In the event that the rate in effect at the time
of the bullfight change is less than the paid Early Traveler rate, there will be no refunds.
Cancellations are not accepted with the Early Traveler rate.
For Advance Traveler ticket rates, no change of passenger
name applies.
Apply all forms of payment at the box office and website.
Seats subject to availability, check them at www.costaline.com.mx, and ticket offices.
For questions and comments, contact our customer service center at 800 0037 635, 800 2490 460.
COSTALINE OFFERS THE FOLLOWING DISCOUNTS
(SUBJECT TO AVAILABILITY):
At Autotransportes Estrella Roja del Sur, S.A. de C.V through its commercial bus lines, Costa Line, Futura and Turistar Ejecutivo, the following discounts are granted (subject to availability):
• 3 Children 50% (All year)
• 2 INAPAM 50% (All year)
• 6 Students 50% (Only holiday season)
• 2 Teachers 25% (Only holiday season)
• 1 PCD Person with Disability 50% (All year)
RESTRICTIONS
Registered passengers with INAPAM discount, must show the credential issued by this institution before boarding the bus to credit the discount, if they do not present it, they will be charged the difference of the total cost of
the ticket.
The minor discounts only apply if the passenger is between 3 and 11 years old; Children under 3 years old do not pay a ticket, they travel in the same seat as the adult and will board with the accompanying adult ID.
If the minor physically represents an age over 11 years, it will be necessary to prove the age by presenting the child's birth certificate or CURP, otherwise the full ticket must be paid.
Student and Teacher discounts
are only granted during vacation periods published by the Secretary of Public Education and are applied if the interested party presents, at the time of purchase, the valid photo ID that accredits him as an Active Student or
Teacher, not meeting the specified conditions or not presenting it at the time of boarding will be charged the difference of the total cost of the ticket.
These discounts are only applicable to educational institutions
that have official validity recognition or that are incorporated into the SEP.
Autotransportes Estrella Roja del Sur, S.A. de C.V through its commercial bus lines, Costa Line, Futura and Turistar Ejecutivo, is not responsible
for the misuse of the boarding pass, this being the obligation exclusively of the person or passenger who prints it.
BAGGAGE DOCUMENTATION.
Baggage documentation can be done up to half an hour before the bus departs.br Each passenger may carry up to 25 Kilograms of luggage free of charge (except cargo). Means luggage: personal items, clothing, musical instruments, wheelchairs, bicycles, strollers,
toys, tools of an art or trade, which must be transported in suitcases, bags, boxes, etc. Only carry-on baggage such as: laptops, small bags, backpacks and all items not exceeding the size of the bus drawer are allowed on board.
The company is not responsible for luggage without a stub or for packages or other belongings that the passenger carries inside the bus lounge, in case of loss and / or loss of checked luggage, compensation will be paid up
to the equivalent 20 days of general minimum wage in force in the CDMX.
If the passenger is traveling with a pet, it must go in its plastic or rigid transport cage (not cloth) and preferably sedated; All pets must travel
in the luggage compartment of the bus.
The only animals that can travel in the passenger cabin are guide dogs (guide dogs) and companion or emotional support without having to pay an additional fee.
In these cases, the owner must prove at the time
of purchase and boarding, that he has complete documentation to travel, that is, he must present the original vaccination card, as well as the medical certificate indicating the illness suffered by the passenger (patient ).
The transportation of exotic or endangered animals (birds, mammals, reptiles and fish) is prohibited, if they do so they must present the official documents issued by SEMARNAT, which accredits them for this purpose.
Transportation of checked and carry-on baggage is prohibited as follows:
tickets and announcements of national and foreign lottery; hazardous, psychotropic and narcotic materials and waste, unless their possession or transfer is lawful in accordance with the applicable legal provisions; firearms
and explosives; animals or perishables, when adequate hygiene and safety conditions are not met, in accordance with applicable regulations; money or bearer or negotiable credits; any other good whose transit requires a specific
permit or is restricted by a particular law, without having said specific permit, any other good that is prohibited by the specific laws of the matter, as well as any other article, material or thing that puts passengers and
their luggage at risk
FISCAL VERIFICATION (ELECTRONIC
INVOICING)
The boarding passes issued by this type of purchase do not have tax validity, in case you require the tax receipt, you must generate it from our web portal www.costaline.com.mx in the "Electronic Invoicing" section in the menu
at the top margin Right, for this you need the operation number of the ticket or boarding pass, seat number and complete tax data.
BILLING RESTRICTIONS.
Confirmed (unopened) tickets can only be invoiced within 30 calendar days, counted from the date of the trip. Once the invoice has been generated, no change or cancellation can be made in the issued document. In the case of tickets
paid in full with Viaja + points, billing will not be possible. In the case of tickets paid in a mixed way (Pay Points Travel + more Cash and / or Bank Card), only the amount paid with Cash and / or Bank Card may be invoiced.
BILL RECOVERY.
If during the billing process you did not receive the PDF and XML file of your tax receipt in your email, you can retrieve it by accessing our web portal www.costaline.com.mx in the "Electronic Invoicing" section, capturing the
RFC and email electronic. Once you have entered the module, you must select "Consult History" and identify the document you want to retrieve either by forwarding it again to your email, to a different account, or to print the
invoice again.
